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GeneralRe: Typical User Problem Pin
CDP18023-Nov-14 11:11
CDP18023-Nov-14 11:11 
GeneralRe: Typical User Problem Pin
BrainiacV3-Nov-14 11:17
BrainiacV3-Nov-14 11:17 
GeneralRe: Typical User Problem PinPopular
OriginalGriff30-Oct-14 9:39
mveOriginalGriff30-Oct-14 9:39 
GeneralRe: Typical User Problem Pin
milo-xml31-Oct-14 3:08
professionalmilo-xml31-Oct-14 3:08 
GeneralRe: Typical User Problem Pin
Fernando Takeshi Sato31-Oct-14 5:09
professionalFernando Takeshi Sato31-Oct-14 5:09 
GeneralRe: Typical User Problem Pin
Luiz Monad31-Oct-14 6:24
professionalLuiz Monad31-Oct-14 6:24 
GeneralRe: Typical User Problem Pin
MehGerbil30-Oct-14 9:48
MehGerbil30-Oct-14 9:48 
GeneralRe: Typical User Problem Pin
Kirk 1038982131-Oct-14 7:48
Kirk 1038982131-Oct-14 7:48 
True Story:

User complains F3 does not work in our program, nor does Fx in general.
She is offsite. Nobody else at the company is complaining (which we tell her).

During an onsite visit, WEEKS later. I see the user, and I assume the problem is fixed.

She calls out to me, and proceeds to show me:
1) She has a keyboard drawer
2) The extra wide keyboard does not fit very well
3) She presses, F then 3 and it does not work

At which time, I pull the keyboard out further, and look at the top row of keys.

She looks at me and says: "Do you think it would work if I pressed the one labelled F3?"

I told her I wasnt sure, but she should try it. And it WORKED! I pretended to be amazed with her.

The owner of the company said "I know you will tell this story, just PLEASE never mention my company name!"

OMG, she did not know the keyboard had a row of keys on the top.
Worse, there were no less than 3 computers within 10 feet of her, and others using the program.
She NEVER ASKED anyone how they get it to work.

I remember actually drinking that night. Laughing and Drinking. A little crying for humanity mixed in...
GeneralRe: Typical User Problem Pin
Member 39345514-Nov-14 5:00
Member 39345514-Nov-14 5:00 
GeneralRe: Typical User Problem Pin
walterhevedeich30-Oct-14 9:57
professionalwalterhevedeich30-Oct-14 9:57 
GeneralRe: Typical User Problem Pin
PIEBALDconsult30-Oct-14 10:24
mvePIEBALDconsult30-Oct-14 10:24 
GeneralRe: Typical User Problem Pin
Ian Shlasko30-Oct-14 10:45
Ian Shlasko30-Oct-14 10:45 
GeneralRe: Typical User Problem Pin
jeron130-Oct-14 10:56
jeron130-Oct-14 10:56 
GeneralRe: Typical User Problem Pin
Mark_Wallace30-Oct-14 11:42
Mark_Wallace30-Oct-14 11:42 
GeneralRe: Typical User Problem Pin
MacSpudster30-Oct-14 11:15
professionalMacSpudster30-Oct-14 11:15 
GeneralRe: Typical User Problem Pin
Gary Henning31-Oct-14 6:08
Gary Henning31-Oct-14 6:08 
GeneralRe: Typical User Problem Pin
Mark_Wallace30-Oct-14 11:41
Mark_Wallace30-Oct-14 11:41 
GeneralRe: Typical User Problem Pin
PIEBALDconsult30-Oct-14 12:15
mvePIEBALDconsult30-Oct-14 12:15 
GeneralRe: Typical User Problem Pin
charlieg30-Oct-14 12:52
charlieg30-Oct-14 12:52 
GeneralRe: Typical User Problem Pin
MehGerbil31-Oct-14 2:02
MehGerbil31-Oct-14 2:02 
GeneralRe: Typical User Problem Pin
charlieg31-Oct-14 2:12
charlieg31-Oct-14 2:12 
GeneralRe: Typical User Problem Pin
Bruce Patin31-Oct-14 3:46
Bruce Patin31-Oct-14 3:46 
GeneralRe: Typical User Problem Pin
MehGerbil31-Oct-14 5:03
MehGerbil31-Oct-14 5:03 
GeneralRe: Typical User Problem Pin
Bruce Patin31-Oct-14 10:38
Bruce Patin31-Oct-14 10:38 
GeneralRe: Typical User Problem Pin
MehGerbil1-Nov-14 21:56
MehGerbil1-Nov-14 21:56 

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Were you affected by the geomagnetic storms this past weekend?
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