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Really? I thought we hated talking to customer support people who are clueless?
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Yeah, we do, but what we hate even more is talking to users! 
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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I'd just like a chance to prove that money can't make me happy.
Me, all the time
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no, what we hate is talking to customer support people.
The idea of this role is that they aren't support - they are just a note-taker and question asker. they don't know how the system works, and their sole purpose is to collect data to pass on (if they're clever then they may also suggest an urgency status)
thing is, they're not some support twonk who think he knows everything and thinks you should be able to fix it if you just 'copy and paste teh bit that does it on this screen' - they're a cheap lackey who knows their place 
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This is a great idea but you need to sack and replace them frequently. Even the simplest start to pick up knowledge after a while and then they start thinking for themselves which is never a good idea. Eventually they stop asking the questions and just forward things on because they have heard something similar before and know who to pass it to.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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You're exactly right. backpackers make good ones.
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There is no such system - it's a pure human factor. In or web application we have a build in reporting system, that takes the user by hand to do the best report immediately when error occurs - in most cases it does not help.
You have to educate your clients to that - there is no other way...
I'm not questioning your powers of observation; I'm merely remarking upon the paradox of asking a masked man who he is. (V)
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Jacquers wrote: Our support dept often gets very vague emails about 'something' being broken, without much details and we want to implement something to improve this and make it better / easier for developers to track down and fix issues.
Hah! Don't waste your time making users fill something out. You'll get back a crap load of "default values" and/or textboxes filled with little to nothing at all.
The best information you're going to get is code sprinkled all over your application that tracks what was going on, a usually a simple kind of structure to track application state. When you get an exception that crashes your application, grab a copy of that "state structure" and include it in your own dump of the exception and state.
On top of that, you also force a crash dump of your application.
That's about the best your going to get, with no user interaction at all.
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The best thing is to run an error logger with a built in "key logger" on your application.
There are few better feelings than being able to tell an obnoxious user that they lost their data because they pressed cancel instead of ok. 
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Has become the most successful animated film of all time (although with the Lego Movie hot on its tail), and judging by my Facebook feed every single person in the UK with young children bought the DVD on Tuesday when it was released, including my wife. I've had to watch it twice since.
It's a bit sh*t really.
Generally in recent years I think there have been some superb animated films, great writing, genuine humour, interesting story lines, but this didn't really have any of that.
No explanation for the situation, poorly developed characters I didn't care about, the comic character was mostly just irritating, and a plot that was ultimately just all a bit pointless.
Best bit about it was the trailer, and that wasn't in the film.
Oh, and because they knew everyone was going to buy the DVD anyway, bugger all extras on it.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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It's been on in the background in my house and I haven't really paid any attention to it, but I got the impression it was probably an attempt to get back to the genre of old. It's a musical isn't it?
And a welcome escape from the formula of a main character and a 'humourous' all-American sidekick.
Regards,
Rob Philpott.
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chriselst wrote: every single person in the UK with young children bought the DVD on Tuesday when it was released, including my wife.
Your wife is single?
Seriously though I agree. It was actually recommended to me by this complete film geek I sit next to who, like your wife, is single. I thought if he likes it, and he hasn't got kids, it must be good, it wasn't. The kids 'liked' it but it's not in the same league as Wrek-it Ralph, Monster Uni, Despicable Me etc.
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My girlfriend is mad about it, I've had to see it twice also now.
Though I must admit I enjoyed watching it the first time. The 200 times my girlfriend has sang "Let It Go!" though...
Simon Lee Shugar (Software Developer)
www.simonshugar.co.uk
"If something goes by a false name, would it mean that thing is fake? False by nature?" By Gilbert Durandil
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Simon Lee Shugar wrote: The 200 times my girlfriend has sang "Let It Go!" though...
My daughter has been doing that too, but she is 8 so...
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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I was going to ask how old his girlfriend was.
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There are two three reasons why I won't buy it:
1) It says on the cover "Disney" and that normally means "rubbish if you are over ten"
2) The cover looks horribly twee and puke inducing.
2a) It's a musical. By Disney. 
3) Your review looks more honest than those on imdb...
Those who fail to learn history are doomed to repeat it. --- George Santayana (December 16, 1863 – September 26, 1952)
Those who fail to clear history are doomed to explain it. --- OriginalGriff (February 24, 1959 – ∞)
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OriginalGriff wrote: It says on the cover "Disney" and that normally means "rubbish if you are over ten"
They have made some very watchable films from an adult point of view recently. Monsters Inc was brilliant, and I really enjoyed Monsters University although it is an inferior film because it is basically animal house. Wreck-It Ralph is excellent, I like Brave a lot because it isn't about a Princess who wants to meet her true love, Tangled is very good even though it sort of is. Toy Story films are very watchable if you ever had any toys, Up has a wonderful montage about the old fella's life with his late wife, and the opening of WALL-E with no human dialog is absorbing to watch. Finding Nemo, Lilo & Stitch, good stories with fully rounded characters you care about and plenty of humour that works on an adult level too.
I saw quite a few of them before I had a child and don't mind seeing them again since.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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I generally like Disney movies, but I'm with you on this one. Rubbish. 
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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I'd just like a chance to prove that money can't make me happy.
Me, all the time
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I am happy to see how grown ups are watching movies for that little child inside them. 
I watched Frozen and even made my boyfriend watch it with me. I am not sure if he enjoyed it, I believe he watched it because I asked him to do so. It always surprised me what men are ready to do for a girl :P
Yes its a musical like every Disney movie, but this one was unique, because its the first ever Disney made movie in which the main heroine says : You cannot marry someone you just met. It was epic
I watch animated movies and i enjoy them a lot. To be fair i like the japaneese animated movies or animes more than the american's.
Yes i am old and still watch animes and i am happy because these are really nice movies and they can always make me laugh.
Microsoft ... the only place where VARIANT_TRUE != true
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Argonia wrote: Yes i am old
... define old ?
~RaGE();
I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus
Entropy isn't what it used to.
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Old is when you are asked to go upstairs to make love, you have to insist on one or the other as you can't manage both.
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Rage wrote: define old ?
When someone tells you: You are too old to watch this kind of shows(referring to animated shows).
Edit : Old is when you have to go to work and you cannot stay at home in your pyjamas watching Disney movies all day long. 
Microsoft ... the only place where VARIANT_TRUE != true
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Argonia wrote: but this one was unique, because its the first ever Disney made movie in which the main heroine says : You cannot marry someone you just met.
No it's not. That's why I like Brave, Merida refused to marry who it was decided she was supposed to marry, she didn't want to marry anyone, and at the end she hadn't met someone on her own and fallen in love with them, she was a Princess who was doing her own thing and didn't need a Prince or any other boy.
Plus the main heroine did want to marry the Prince she just met, she only changed her mind when he tried to kill her and revealed his evil plan. It was everyone else who was telling her she was being a twat.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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The idea is that the brawn haired princess wanted to marry that prince, but her blond sister said that line. In the case or Merida and Brave the family tried to marry the child.
Microsoft ... the only place where VARIANT_TRUE != true
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Yes, I know that. But she didn't want her to get married when they said they were going to live at the castle because she wanted to protect her secret, the one who said it was wrong to marry someone you had just met was Christophe, who instantly fell in love with her and they got together at the end of the film, the next day.
The princess still wanted, and got, her prince. She was just so desperate for one she got through another one first.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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I actually like the film. Only saw it once. Do not plan to see it again. (At least until I have to go to a place with children.)
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