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Survey Results

How do you present error messages?   [Edit]

Survey period: 4 Sep 2006 to 10 Sep 2006

Do you baffle your users or show them your dirty laundry?

OptionVotes% 
Error messages are always generic ('an error occurred')565.57
Error messages only present error codes222.19
Error messages present a basic explanation52752.44
Error messages present detailed information19219.10
Error messages present detailed error information with details on how to report, prevent and/or further diagnose the problem15815.72
I let the OS or runtime handle error messages504.98



 
GeneralCustomizable Error Message Pin
Madhu Kampurath7-Sep-06 22:43
Madhu Kampurath7-Sep-06 22:43 
GeneralBasic Error Message Pin
Corporal Agarn7-Sep-06 1:57
professionalCorporal Agarn7-Sep-06 1:57 
GeneralBack In The Day... Pin
#realJSOP6-Sep-06 10:29
professional#realJSOP6-Sep-06 10:29 
GeneralRe: Back In The Day... Pin
bob169729-Sep-06 9:26
bob169729-Sep-06 9:26 
GeneralAbout face Pin
NormDroid6-Sep-06 1:03
professionalNormDroid6-Sep-06 1:03 
GeneralMy code is perfect Pin
Matt Newman5-Sep-06 10:39
Matt Newman5-Sep-06 10:39 
GeneralRe: My code is perfect Pin
Johan.5-Sep-06 21:41
Johan.5-Sep-06 21:41 
GeneralRe: My code is perfect Pin
evildictaitor7-Sep-06 16:08
evildictaitor7-Sep-06 16:08 
GeneralRe: My code is perfect Pin
Polymorpher7-Sep-06 22:31
Polymorpher7-Sep-06 22:31 
GeneralSometimes I'm just lazy Pin
User 66585-Sep-06 8:51
User 66585-Sep-06 8:51 
GeneralThis one's handy Pin
Nish Nishant5-Sep-06 4:51
sitebuilderNish Nishant5-Sep-06 4:51 
GeneralRe: This one's handy Pin
Gary Wheeler5-Sep-06 5:07
Gary Wheeler5-Sep-06 5:07 
GeneralRe: This one's handy Pin
Almighty Bob6-Sep-06 10:08
Almighty Bob6-Sep-06 10:08 
GeneralRe: This one's handy Pin
codehacker389-Sep-06 2:29
codehacker389-Sep-06 2:29 
GeneralRe: This one's handy Pin
Nish Nishant9-Sep-06 2:41
sitebuilderNish Nishant9-Sep-06 2:41 
GeneralThat depends upon the error Pin
Gary Wheeler5-Sep-06 1:45
Gary Wheeler5-Sep-06 1:45 
If the error represents a condition the user can correct, then I tell them about it. The message usually has enough detail to correct the error. If not, the help text for the message includes a detailed explanation and recommended course(s) of action.

Program errors aren't included in this approach. As the UI guy on our products, I throw tantrums regularly about this sort of thing; we shouldn't air our dirty laundry in public. Unfortunately, with a product made up of several user applications, a number of services, and a bunch of hardware from several third parties, we end up with a lot of dirty laundry. A great deal of my code, and that of my coworkers, is spent on insulating the customer from and compensating for the inherent ugliness of integrating all this stuff.

When we're forced to, we identify program errors as "an internal error", with a recommendation for the customer to contact their support representative. Yes, we do provide 24/7/365 phone support. Usually there is enough information in the message that can be provided to the support person for them to help the customer resolve the problem. If not, the support folks know the procedure to get detailed information for engineering to help out. Our software includes a logging facility that can be run by the customer with a single click to accumulate data we need to debug a problem.


Software Zen: delete this;

GeneralI log them Pin
John M. Drescher4-Sep-06 16:30
John M. Drescher4-Sep-06 16:30 
GeneralRe: I log them Pin
Michael Dunn4-Sep-06 20:37
sitebuilderMichael Dunn4-Sep-06 20:37 
GeneralRe: I log them Pin
A55imilate8-Sep-06 3:25
A55imilate8-Sep-06 3:25 
GeneralGuid.NewGuid Pin
devvvy4-Sep-06 14:25
devvvy4-Sep-06 14:25 
JokeI don't have error messages Pin
Marc Clifton4-Sep-06 6:43
mvaMarc Clifton4-Sep-06 6:43 
GeneralRe: I don't have error messages Pin
Zoltan Balazs4-Sep-06 7:43
Zoltan Balazs4-Sep-06 7:43 
GeneralRe: I don't have error messages Pin
Xiangyang Liu 刘向阳5-Sep-06 8:27
Xiangyang Liu 刘向阳5-Sep-06 8:27 
JokeRe: I don't have error messages Pin
Jun Du7-Sep-06 15:09
Jun Du7-Sep-06 15:09 
GeneralRe: I don't have error messages Pin
frickinnuts8-Sep-06 10:50
frickinnuts8-Sep-06 10:50 

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