Anytime Customer Support using Artificial Intelligence Chatbot in Customer Service

This post focuses on the basic knowledge of how rule-based, machine-learning and AI chatbots work, why we need chatbots in customer service, and how they process customer queries. I've explained the work processing flow and architectural design of the chatbot. I've designed the pipe-and-filter pattern for the ML chatbot and explained the implementation of the framework using .NET into the provided link.