Get title of subject entity in email step of workflow

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Hello all,

The details are like below.

WorkFlow is created which will start when "Record is assigned" of Entity "Case".

Now the steps will be like below.

1. Check Condition :-

-> one "Option Set field value of Case Entity" is equal to one option.
-> then stop the workflow with status "Cancelled".

2. Check Condition :-

-> if Case statuscode is Resolved,   
   then 
        a-> if one "bit field value of Case Entity" is equal to yes,
            update the Case Entity.

        b-> Check Condition :- 
            if Customer field of Case Entity contains data
            then
                Send Email -> which will include the "title" attribute of "Subject" Entity (Related with Case Entity).

So, here the title of Subject Entity is not getting populated in the dropdown.

Refer Screenshot - CRM2011_WorkFlow_Subject_Title_Issue.

So, guide me what to do ?

Thanks,
Tadit

Posted 7-Mar-13 0:25am

Tadit Dash (ତଡିତ୍ କୁମାର ଦାଶ)

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Tadit Dash (ତଡିତ୍ କୁମାର ଦାଶ) · Accepted Answer · 2013-05-08T23:46:00

My team mates finally helped me in resolving this isssue.

We created one custom WorkFlow, which will fetch the Subject Entity Title before the email.
The Subject Entity is a lookup in Case Entity, so we can get the value and store that in another attribute.

Now, in the email step we will just fetch this new attribute data and assign in the Subject of email.