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My view of 'attitude' involves a person's work ethic, their approach to customers, their willingness (or lack thereof) to go the whiole 9 yards, their commitment to self-improvement, their ability to thinkon their feet without jumping in feet first without thinking.
I manage a helpdesk for a large multinational. The last thing I want is for an employee to treat customers (ie anyone seeking our assistance) as though the customer was there to provide the helpdesk with work. I don't want our customers feeling that we are doing them a favour. Rather they should be provided with a prompt, efficient, courteous service.
Hiring some based on their finishing a 3 or 4 year degree most defintiely does not guarantee that they have the right characteristics to work on a busy helpdesk. I have learned that the hard way.
Completing a 3 or 4 year degree shows commitment to completing a 3 or 4 year degree and not to our customers. Nor does it demonstrate that the person has a responsible attitude. It does suggest commitment and responsibility and that the person MAY be suitable but it is most definitely no guarantee.
I always remember that the degree demonstrates a level of commitment and responsibility. But I also take into account the fact that the degree is no guarantee.
The approach my employees take towards their customers is extremely important. A degree is no guarantee that they will have the correct approach.
Avery Hilditch
In the beautiful city of
Adelaide, South Australia
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A employee to do a helpdesk or to do a client confrontation can be different from the "usual" coder.
In that part i agree that a person with good verbal skills (mouth) can be enough, no code knowledge may be necessary - no diploma also, they can be tought to speak the speech.
As for a coder - that atrib alone is not enough. Trainning for a coder can be a very high-cust solution.
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This is true enough. The original question didn't specify what type of staff member you were recruiting.
I recruit helpdesk/support staff ergo attitude to customers is extremely important.
If I was recruiting coders, I'd be much more interested in their technical skills.
Avery Hilditch
In the beautiful city of
Adelaide, South Australia
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My company only hires the best of the best. They also have to be indian. I feel indians are extremely smart and cheap. 2 very good qualities everyone looks for in employees.
Prakash
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Edmund . C . Prakash wrote:
2 very good qualities everyone looks for in employees.
I'd prefer people who are smart and ones who aren't cheap. Paying somebody a low wage, is a guarantee of low productivity, bad feeling and a whole host of other negative attitudes.
Paying a reasonable rate, is the only way to do it. Anybody willing to settle for less, is probably not worth employing - as they can't be that smart.
Edmund . C . Prakash wrote:
My company only hires the best of the best. They also have to be indian.
Interesting. Over here in the UK, we could get into trouble for that kind of discrimination. You give the job to the best suited candidate, regardless of race or colour.
Michael
But you know when the truth is told,
That you can get what you want or you can just get old,
Your're going to kick off before you even get halfway through.
When will you realise... Vienna waits for you? - "The Stranger," Billy Joel
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Michael P Butler said:
Interesting. Over here in the UK, we could get into trouble for that kind of discrimination. You give the job to the best suited candidate, regardless of race or colour.
Same as us in Australia - except you can add gender, sexual orientation, political leanings, choice of programming language  ...........
Avery Hilditch
In the beautiful city of
Adelaide, South Australia
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I had seen ,fellow member of a team, Saying Why Should I code GOOD for XYZ Amount, if he gives me HIKE then the quality and quantity will be improved...
This is/was/will be heard in india.....
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Usually, and almost ayways, Cheap != Good qualities
Have you try anything "Made in China"?
Or you only like "Made in India"?
Either one, Cheap != Good qualities ![Rose | [Rose]](https://www.codeproject.com/script/Forums/Images/rose.gif) 
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Anonymous wrote:
Have you try anything "Made in China"?
I don't like what you are trying to imply here.
"Made in China" = "The best quality you can buy for what you are willing to pay".
However, the Chinese are not smarter than others, at least they don't say so openly.
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Really?! Sounds like what my co. need exactly!!
Are you cheap?!
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Cheap hires also means cheap resource stability.
They would be so easy to be seduced to go elsewhere.
Can't really say "head-hunting" on this, but i left my previous job because i was not paid enough, had no regret since.
If your company is in India, then minimal problem - big resource pool, anywhere else and you got a situation brewing, waiting to implode.
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Formular for Success - Pays your employee the bottom dollar. The best well kept secret of the East (Business men).
Norman Fung
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Remember: "If you pay people peanuts - you get monkeys." I guess if you were to employ an infinite number of monkeys on typewriters you might eventually get a workable software product.
Anyway, enough already! Don't any of you people have code to write?
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Edmund . C . Prakash wrote:
I feel indians are extremely smart and cheap.
Yea, companies in the West actually pay their employee and take decent care of them.
It's a very "lowly" thing to be an employee in the East. People who actually gets paid are the directors. Engineers? Architects? Project Managers? You get to work 80 hours a week for a lowly shameful package to keep your boss Mercede's humming. btw, a hectic schedule in the East is not indicative of your personal success - it's more like "Hey, I'm just a slave." The East didn't win because they invented anything grand. They win because they pay their people cheap and work their employee to the bone. So stop braging about your success in the East and how Indians invented the World and China is the future - you win Cheap! Spare me from all those bragging about paper being invented in China - Internet/nanotech/biotech/shuttle are all invented in the West! Your R&D are more like Repeat&Duplicate than Research and Development.
Norman Fung
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Not to mention China has quite the reputation of violating copyright laws. Alot of companies will not sell into/outsource into China because they're notorious for taking products, copying them (and I mean copying - bugs and all), and selling them cheaper (since there was no R&D budget necessary).
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They are copying nonetheless, and many companies are outsourcing (this one I disagree with ya). Just annoys me so many brags about their success as iron proof of how smart/efficient Chinese/Indians are. The fact is, they cheap the world into submission. Their businesses make money by beating up employee paying them shittiest money and working them the longest hours (just like we beat up vendors demanding top services for peanut money). People should learn they need to pay for services and products they consume. Pay up!
Norman Fung
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I detect some excessive hostility towards Chinese/Indians in your post. As a "Certified Mercenary", you probably think the whole world should pay you whatever you demand, but the fact is there exist people who are willing to do the same or better quality work for less. It is a capitalist world in case you don't know.
Norman Fung wrote:
Just annoys me so many brags about their success as iron proof of how smart/efficient Chinese/Indians are. The fact is, they cheap the world into submission.
The Chinese/Indians do provide quality products for the money they are getting, you don't see a lot companies outsourcing to Middle East or Africa or Mexico, do you?
IMHO, you are angry because the Chinese/Indians beat you at your own game.
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That's some nice stereotyping you've got there. I suppose your accountants are all Jews and your mathematicians are all Chinese, too. Are all your janitors Mexicans? All your spoiled, wealthy executives must be white.
Come on. Race is no basis for hiring, and race is no indication of competence in any field.
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Indian? Can they be 'untoucheable', or whatever you call the lower casts? Or is your company like the rest of the 'enlightned' in india that still keep that casts crap?
What about Gypsies? Their Indian too, do you hire them?
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I had to stay in the company for one week and work on a project. How well I implemenented that project determined if I got the job, or not (I did). The project I worked on was even subsequently used in the comapany's product.
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did they pay you for your week?
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No, but I couldn't really care less, as long as I got the job;)
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A week's a long time to work for free. There's no way I'd work for a week without some pay. Sounds too much like a scheme to get free work done. I doubt it's terribly legal, too.
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