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I have sent a number of such missives and am always surprised it is not common or required practice for recipients to take such as an opportunity to improve their product. Though on occasion I have been informed my suggestions "Will be forwarded to the engineering department" even re/ hardware .
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This must be SOP for my company because we get forwarded comments and suggestions.
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Are the forwarded comments and suggestions at your firm helpful . Perhaps you have received some of my own .
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Sometimes they are, but unless you are an event organizer, you haven't made suggestions for the platform I work on. I always appreciate the effort to improve the tools instead of just whining about them publicly 
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The person you spoke with does probably does know their product in detail or not looking at the same view of the interface you are. Either way doomed to failure. Don't know how many invoices you submit per month but write your own form in word. I did it for years and worked just fine. but I only did about 3 a month.
"A little time, a little trouble, your better day"
Badfinger
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I was dealing with an online tracking system and while I was at a meeting I pointed out that the various screens that I could see were all on the map page.
I asked them why and they said its the primary page.
So I asked them why the login page directed me to the main Billing page and I had to click 3 times to get the their so-called main page - every single time!
Room got real quiet...
People can be very blind to the defects in their software.
If you can't laugh at yourself - ask me and I will do it for you.
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Reminds me of the time I complained about the text on disabled buttons in a UI being the same color as the button (rendering the text invisible). I was told they wouldn't fix it and that I should change my [Windows] color scheme.... (affecting all my apps, not just this one).
Then, I told them I was using the default, out of the box, [Windows] color scheme... and then they said, "oh," and fixed it. 
Apparently, none of their staff was using the default color scheme...
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DRHuff wrote: People can be very blind to the defects in their software.
I think that's true of most of us, at least some of the time. The trick is to be willing to see, though!
It also applies to proof-reading - so easy to read something 10 times yourself that you've written and not spot something that jumps out at another reader. 
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“ON RECEIPT” should fit.
(If I counted correctly )
Just view source and replace the date validation routine.
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The default due date should be yesterday
Seriously though, that should be a configurable option.
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Should've been rude. And included a screen shot to support your position.
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Musk says there will be features on his app that won't be found on the web.
How is that possible when all the data is on servers?
So, "you must install my app" if you want to see "new tweets before old", or something.
Right.
(In other news, Google is being targeted for data harvesting)
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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Musk, Trump... livin' rent free in sooooo many heads these days. 
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So now Musk the antichrist because he wants to put premium features in an app? Do you know for certain it's just to harvest data? Do you honestly think MS doesn't do that with practically forcing folks create an online account with Windows? Where you complaining publicly when FB did this? Or is it now only a big deal because the TV tells you to hate Musk now and so you do without question?
Btw, if you ever get a glimpse of how TV is made... it'll open your eyes to just how fake all of it is.
Jeremy Falcon
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And rather being the product of a television set... why don't you spend your time researching how every last thing you see in the media comes down to being ran by only a handful of people. There is no diversity. It's an illusion - just like with eye glasses. And while you're at it, do some research on what makes a third world country a third world country, economically speaking.
Or don't. Refuse to read anything new. Believe what the TV tells you without question. Be mind controlled.
Jeremy Falcon
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Knoll’s Law:
Everything you read in the newspapers is absolutely true, except for the rare story of which you happen to have firsthand knowledge.
If you can't laugh at yourself - ask me and I will do it for you.
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And if that doesn't fix it, switch to hourly status reports. 
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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OriginalGriff wrote: And if that doesn't fix it, switch to hourly status reports.
Genius!!!
And here I thought you were just an Engineer, but I find out that you obviously have your MBA.
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I've served my time as Software Manager, Technical Manager, and also Managing Director - and I picked up my management skills from fully trained managers*.
* I watched what they did, and didn't do it.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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This is typical for me, and part of the reason I produce so many articles for this site.
I don't sleep much these days, but I suppose there is plenty of time for that when I am dead. 
For my last late night stunt, I pulled together a pretty complicated Arduino project and realized that not only did I have libraries that exactly fit what I needed to do, it was all my code - the entire dependency tree except for arduino itself - buttons, encoders, fans, the graphics, etc. All my code.
And I thought "holy heck that's a lot of code. WTF happens to all this when I die?"
For some reason lately I've been a bit morbid regarding code maintenance and project traction.
My graphics library gets plenty of attention these days. It's nowhere near as popular as the big three, but it's a player in the IoT realm, and probably the best one for e-paper, especially color e-paper.
But again, what happens when I die? I actually haven't had to maintain that library for some time, although recently a minor bug was brought to my attention. The drivers have required work though, but they aren't part of the library itself.
People could theoretically take it, keep using it, and work with it, but given how it's built, I'm the only one that can maintain some of that code, and I recognize that. The issue is template metaprogramming which I use in the library to enable some fantastic abstractions for the end user of my code but at the expense of intelligibility of my own code. People that are familiar with C++ metaprogramming are well cognizant of this issue. It's not mine alone.
Still, even among the stuff that people will be able to use in my absence there's plenty to work with.
When the time comes, I'll leave behind a lot of late night endeavors, some curiosities, and hopefully some insight into the craft for others who come after me.
Most of it created at 4am.
Also, egg salad is still chicken salad when you think about it.
To err is human. Fortune favors the monsters.
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For that very reason we all sing "God save the Queen"
"In testa che avete, Signor di Ceprano?"
-- Rigoletto
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Well, by the time you die, your skills and personality will have been encoded into ChatGPT. 
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Once I'm dead, any problems in my code are Someone Else's Problem.
Unless you (a) have dependents, and (b) expect serious amounts of money from licensees, I would simply release the code under an OSS license "as is" or some such. There is no reason why others should not be able to use and benefit from it after I no longer can.
Whatever you decide to do, run it past a lawyer who knows something about IP.
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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Reminds me of all the code escrow BS we used to do with partners at a previous company.
One reason open source is so popular.
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