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Survey Results

What's important when reading about a company's (dev related) product or service?

Survey period: 23 Sep 2019 to 30 Sep 2019

Maybe you've bought a product, maybe you're thinking of buying it. Which bits are important?

OptionVotes% 
A page explaining exactly what the product does and *why* one would use it17368.65
Full online documentation17368.65
Quick “Getting Started” section18272.22
Advanced tutorials12248.41
Example implementations with source code18573.41
Search or index page to help find stuff8634.13
Discussion forums or Question/answer area9738.49
Live chat with a Real Human207.94
A way to contact a sales person or support engineer directly3915.48
A company blog to show what aspects of the product they are focused on right now2911.51
Respondents were allowed to choose more than one answer; totals may not add up to 100%

View optional text answers (6 answers)


 
GeneralTechnical documentation is not a single "media" Pin
Mario Z25-Sep-19 5:18
professionalMario Z25-Sep-19 5:18 
GeneralUp to date and complete documentation Pin
RJOberg24-Sep-19 8:52
professionalRJOberg24-Sep-19 8:52 
GeneralHow many people are using it? Pin
Sander Rossel23-Sep-19 5:10
professionalSander Rossel23-Sep-19 5:10 
GeneralWhat I DON'T want Pin
Tom Corbett Space Cadet23-Sep-19 5:05
professionalTom Corbett Space Cadet23-Sep-19 5:05 
GeneralWhy, what, how Pin
den2k8823-Sep-19 4:53
professionalden2k8823-Sep-19 4:53 
GeneralSomehow the weekly questions change in content and context... Pin
Mike (Prof. Chuck)23-Sep-19 2:19
professionalMike (Prof. Chuck)23-Sep-19 2:19 
GeneralRe: Somehow the weekly questions change in content and context... Pin
Slacker00723-Sep-19 2:45
professionalSlacker00723-Sep-19 2:45 
GeneralRe: Somehow the weekly questions change in content and context... Pin
den2k8823-Sep-19 4:57
professionalden2k8823-Sep-19 4:57 
GeneralMuch Like Purchasing Anything Else Pin
W Balboos, GHB23-Sep-19 2:16
W Balboos, GHB23-Sep-19 2:16 
GeneralI'm old school Pin
Marc Clifton23-Sep-19 2:12
mvaMarc Clifton23-Sep-19 2:12 
GeneralMissing option Pin
Shameel23-Sep-19 1:58
professionalShameel23-Sep-19 1:58 
GeneralRe: Missing option Pin
den2k8823-Sep-19 4:55
professionalden2k8823-Sep-19 4:55 
GeneralExample projects vs tutorials Pin
Viktor Kovács22-Sep-19 21:48
Viktor Kovács22-Sep-19 21:48 
It all depends on the type of service/product you are offering after-all.
If a service has useful example projects with all the source files and documentation, I don't think tutorials are necessary, but if you have a product with a complex UI, tutorials (or even trainings) could be essential.

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