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"Oh man! Not good! Any backups?"
cheers
Chris Maunder
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IT Support? Screw that! Those are words we never want to hear from YOU!
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Quote:
1. When we ask how long will it take to fix the issue? they reply, "We don't know, sir". (Any rough estimate at least would help us to plan better.)
We don't know means we don't know. What if I say 3 hours, then discover Hell broke loose and we need 5? We're done when we're done - also reapiring things in a hurry may very well end up in the OP case. Been there...
Anurag Gandhi wrote: 3. Oh we couldn't replicate that issue. Please provide more detail if it will occur again.
Even the IT support hates that but it happens all the times. If we can't repro we can't debug or solve.
GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- ++>+++ y+++* Weapons extension: ma- k++ F+2 X
If you think 'goto' is evil, try writing an Assembly program without JMP. -- TNCaver
When I was six, there were no ones and zeroes - only zeroes. And not all of them worked. -- Ravi Bhavnani
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I understand the other side.
I have also worked on support project for quite some time and have faced such issues personally. 
Grass is always green at the other bank of the river. 
Life is a computer program and everyone is the programmer of his own life.
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"We're having a bunch of issues with the printer services, can you take a look at the server?"
A week of my life gets eaten every time I hear that.
"There are three kinds of lies: lies, damned lies and statistics."
- Benjamin Disraeli
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Azure East US SQL Services was down for over 25 minutes today, unfortunately for me it was during a busy time for one of our apps using a database on the affected server(s). My customer reported it to me first, I verified and checked the Azure portal for problems...hmmm all resources are healthy...wait, oh yeah, there is a notification that one or more of my resources 'may be affected' by an unexpected outage. Thankfully, it's back up now, but so far, almost an hour later, I have not received an email from them regarding the outage that 'definitely affected' my resources.
It sucks when the client naturally assumes that it's your problem and you should be able to fix it right away...they've even sent screenshots with 'handled database connection error messages' to the higher ups in the organization to put you on the spot! Thanks MS! 
Before I get hammered for not having a real-time backup system in place, there was talk of such a feature, but that talk was silenced when I gave them the estimate for it. This outage makes for a total of around 1.5 down hours over the course of a little over a year. It really hasn't been a big problem. Oh well, that's enough excitement for the day, besides, now I have to do an outage report for the client having no real explanation for what happened. Time for some creative technobabble that they won't understand anyway! 
"Go forth into the source" - Neal Morse
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At work, we have SDEs and LSDEs - significant disruption events and limited significant disruption events. If it is internal only, it may be limited. If it affects outside entities, it is automatically a full blown incident.
Regardless of the type, the direction is the same: find out what happened and why, but focus on the WHAT, not the WHO.
When you provide the outage report, emphasis that the issue was caused by a process at Microsoft; they is much the same as a power outage or a network line being cut. Try to get the reason from Microsoft. Assuming you are paying for the service, get a reply from them that you can send to the client.
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Yep, I found the incident reporting/tracking section in the portal...'still under investigation', but enough to send to client for the moment.
"Go forth into the source" - Neal Morse
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FYI -- That outage shows at the Azure site. Interesting (and terrible).
Azure Status[^]
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Azure status history | Microsoft Azure[^]Quote: 9/12
Impacted Services with a dependency on SQL Database in East US 2
Summary of impact: Between 16:50 and 19:10 UTC on 12 Sep 2016, a subset of customers using SQL Database, HDInsights, App Service \ Web Apps, Service Bus and in East US 2 and Data Factory in East US may have experienced intermittent connectivity to their services. Furthermore, customers would have been unable to perform any service management operations during this time.
Preliminary root cause: The underlying root cause is still unknown.
Mitigation: Engineers failed over to other healthy infrastructure resources. Customers with security restrictions may need to update their firewall rules and were communicated through the management portal.
Next steps: Any customers experiencing residual impact will be contacted in their management portal. We will continue our analysis of the root cause and work to prevent reoccurrences. This post will be updated once our full investigation is complete.
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Thanks! 
"Go forth into the source" - Neal Morse
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You could switch to Amazon, they have the same belicks. I just spent 2 hours waiting for a 'snapshot' to complete. 
veni bibi saltavi
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Their plan is to play some "Assesment center" with you a player.
Bullshit bingo with a job as main (and only) price. 
Press F1 for help or google it.
Greetings from Germany
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Suggest a group skype meeting...
#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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If they don't know how to do it, he can suggest they hire him as a consultant.
| Ravings en masse^ |
|---|
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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#SupportHeForShe
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
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Kevin Marois wrote: Is this guy nuts??!!
Yes.
My guess is a portion of their pay comes from how many potential recruits they talk to.
There are only 10 types of people in the world, those who understand binary and those who don't.
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They're just trying to make themselves feel useful
If it's not broken, fix it until it is
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Kevin Marois wrote: They're just trying to make themselves feel useful like they have earnt their air this month
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Say no. If he has a job for you, he will still put you up as he'll want the commission.
These agents work by getting resumes and then shopping them around.
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I accidentally called a recruiter a Hoe once.
I was replying to an email i had gotten and meant to say "Hope you've been doing well" but it auto corrected to "Hoe, you've been doing well".
Maybe it was my subconscious sneaking out.
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Best.Post.Ever.
Elephant elephant elephant, sunshine sunshine sunshine
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