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Although that doesn't sound like a very pleasant experience, that's nothing compared to what I had to endure for over six months with our leading Telco. I signed up for a phone plan, years ago, but when the phone arrived, it was the wrong phone, and when I phoned them to get them to send the right one, I then found out they put me on the wrong plan! But that's not all of it...
They kept making mistakes over the phone, and putting me on hold. After a while, they came back and said that I should have been declined, because the particular service I was signing up for was exclusive to existing customers only - not new customers. And since I had only just received my phone - I had never used it to make calls, and since they told me I was able to sign up for that particular service and did so, and since I never used the service - common sense and logic proves that I owe them nothing. I sent the phone back, and they told me they would cancel the service, and that would be that.
Weeks go by...
I get a letter in the mail.
Those idiots sent me a bill of $0.02. Yep. That's right. 2 cents. I phoned them and explained that the service was canceled due to their incompetence and that I had not used the service, so they have no right to charge me anything but they simply were not able to understand that. I told them that I couldn't even pay them 2 cents because in Australia, we stopped producing 1 and 2 cent coins decades ago! They still insisted that I pay them 2 cents.
I hung up the phone (after yelling at them).
Weeks go by...
I get a letter in the mail.
It's from a Debt Collection agency, threatening to take me to court for 2 cents.
Not only was I extremely angry, but after reading it again and showing it to my parents, I just couldn't stop laughing at how stupid some people really are.
Not only do they have absolutely zero legal or moral basis for charging me anything at all - they were asking me to do something that was just not even possible to do - and - they spent more money threatening me with legal action than what the actual "debt" was worth! IDIOTS!
Anyway, it took over six months to get this stuff sorted out. I still have a copy of the paper here. I should frame it someday. Put it up on my wall.
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Put a copy on Facebook for everyone to see!
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Lol, I don't even use Facebook anymore. I kinda got sick of people equating facebook = friendship. I think I'd rather put it on Twitter maybe.
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The bigger these large corporations grow, the more they act like government bureaucrats! 
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Yep lol. It's a little disheartening.
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haha they must be expecting 2 cents payment via debit or cheque and not in cash.
But looks like you wasted lot of time arguing with them over the phone. Was it worth it?
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Well, it's never really "worth it", but mostly only because most people here just don't give a damn about doing their job properly anymore. They don't care about what is right. They don't care about morals, or their customers. They only care about themselves and "what the system says".
This country depresses me.
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yes! That is so true. People don't want to use their brains and just obey the system like they are some robots.
Anyway it will be good if you share the letter with all. If nothing else it will be good laugh.
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Send them a bill for accounting services at AUD25 per hour.
Over the six months you must have spent 4 hours on the telephone so make the bill for AUD100.
Then start sending overdue notices. 
Once you lose your pride the rest is easy.
In the end, only three things matter: how much you loved, how gently you lived, and how gracefully you let go of things not meant for you. – Buddha
Simply Elegant Designs JimmyRopes Designs
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Now there's an idea! Lol. I totally would've seriously considered that at the time. I think it's a bit late now though. Approx. 12 years too late. Lol
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I had very similar experience with a telecommunications carrier who couldn't get it sorted over the course of nine months. Among other stupid things, they kept sending me invoices even though they never even activated my account. After countless calls and several tries they finally managed to cancel the invoices, at least with respect to charging fees. But they still sent an invoice over 0.00, and then added a fee of 2.00 for postage 
I'm still waiting for the reimbursement of the sim card they sent me (without ever unlocking it), and the compensation for my efforts they promised in letter. But I gave up on that one: it won't make up for the damage to my mental health if I need to contact their incompetent hotline again. 
GOTOs are a bit like wire coat hangers: they tend to breed in the darkness, such that where there once were few, eventually there are many, and the program's architecture collapses beneath them. (Fran Poretto)
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Evil Iceblock wrote: Those idiots sent me a bill of $0.02. ... because in Australia, we stopped producing 1 and 2 cent coins decades ago! They still insisted that I pay them 2 cents.
Take a 5 cent coin to the office and demand that they give you the difference?
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Lol, that thought did cross my mind, but I think I was a bit too angry at the time to be that playful. Looking back at it now though, I would've had fun doing that!
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When I ditched Time Warner Cable (Verizon FIOS is so much better), they sent me a bill for $0... I didn't pay it, of course...
Kinda hoped they'd start complaining about non-payment, just so I could get a good laugh. But alas, their system wasn't quite that stupid.
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It's amazing how many people have had problems like this. It's 2015 already, can't people count yet?
I have no idea how their systems are made, but shouldn't something like if(outstandingBalance > f0.01) { SendBill(customer); } prevent this kind of thing happening? It just seems like such a simple problem, so simple that it couldn't possibly happen - but it does, so much.
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If they'd be smart, they'd make it even if(outstandingBalance > postageFee) { SendBill(customer); }
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Actually I recall one instance of an invoice that specifically stated they didn't want the money because it was less than 1.00. But that was a one-time experience and I don't expect that to ever happen again: over the past years charges were raised for pretty much anything that used to be free of charge, such as using a cash point to retrieve your own money. 
GOTOs are a bit like wire coat hangers: they tend to breed in the darkness, such that where there once were few, eventually there are many, and the program's architecture collapses beneath them. (Fran Poretto)
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In defense of Verizon I must confess the invoice did state "No payment due at this time". However, I do not understand why they sent it in the first place - after I paid the regular monthly invoice. And for such a strange amount. But I like Verizon, their customer service is reasonable (not great but reasonable) and they have not given me much to complain about in the past.
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How much did Verizon spend for this invoice?
If it was an email invoice, perhaps free.
If a postal delivery, they spent a non-zero positive amount to get back zero dollars.
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Maybe it was an email invoice with an ad that produced a bit of revenue and Verizon deducted (part of) that revenue from the invoice, causing the -0? 
GOTOs are a bit like wire coat hangers: they tend to breed in the darkness, such that where there once were few, eventually there are many, and the program's architecture collapses beneath them. (Fran Poretto)
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It was an email invoice with no ads attached. It just does not make much sense!
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In many apps, -0 means "unlimited".
Screwed you are, Luke.
I wanna be a eunuchs developer! Pass me a bread knife!
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I wish I got more invoices of minus zero... You certainly wouldn't see me complaining in the lounge! 
Edit:
Come to think of it, I'd also settle for minus zero invoices!
My blog[ ^]
public class SanderRossel : Lazy<Person>
{
public void DoWork()
{
throw new NotSupportedException();
}
}
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I am not complaining. As stated earlier, I like Verizon. I just think their computers are behaving in a somewhat strange fashion.
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