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Support is only "their problem" as long as the company decides to support their software. Nothing stops them from dropping support or suddenly overcharging for it; even the biggest companies do this.
Back in 2010 I was surprised to learn that Microsoft would drop support for Windows CE in VS2010. Today our company is still based on Windows CE, but with limited support from Microsoft. We still have to use VS2008. that means there is no C++11 let alone C++14, there no .NET Compact Framework 4.5, there is no Ctrl+Comma to search for files and symbols, no NuGet support, etc.
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I presume you don't use code downloaded from this site? 
Bastard Programmer from Hell 
If you can't read my code, try converting it here[^]
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Ah yes I do but I am aware of the costs of it. Really if I use code from CP in my work, then I become the support person for it.
I'm retired. There's a nap for that...
- Harvey
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use the correct tool for the job.
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It depends more on the piece in question than on the openness.
A few security fiasco lately told us that there aren't to many eyes there, despite advertised as.
Most coherent application started as proprietary, or got support from the big players to be successful. Small developer bases usually left out functionality due to lack of manpower, or lack of perspective from the users' point.
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Gimp 2
Audacity
Open Office (etc.)
Codecs and viewers and editors and converters
And, by and large, without an agenda.
| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "As far as we know, our computer has never had an undetected error." - Weisert | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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| .
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies.
-- Sarah Hoyt
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The answer is no because it asked if "open source was better". If the question had been turned around to "is proprietary better" the answer would still be no. There a gems in open source and proprietary, and there is a lot of garbage in both areas as well.
For me the dividing line isn't open source vs proprietary, the line has more to do with quality. Wait, did I just end up saying that higher quality software is better? Now I sound as ridiculous as this poll 
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Open source not professional due to anyone could edit it which could lead to disasters ...
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When we say 'Open source' it is really open to all for edit and that's why many people apply their 'fabulous' mind and make it even better each time and this process goes on day by day but its not happen with the case of proprietary software,
I think Open Source software is always better cause it used by 'mass' peoples so 'mass' problem may occur and 'mass' solutions will create.
Find More .Net development tips at : .NET Tips
The only reason people get lost in thought is because it's unfamiliar territory.
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I think you in other words wanted to say this
http://opensource.org/osd[^]
Favourite line: Throw me to them wolves and close the gate up. I am afraid of what will happen to them wolves - Eminem
~! Firewall !~
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Open source softwares
Used more than bunch of softwares (uncompleted list) :
Frequently used : Notepad++, Aptana Studio(Thanks to Lynda tutors), Apache Openoffice, Firefox, VLC, Sumatra PDF, CamStudio, Lightscreen,
No so frequent, but .... : Synfig, Blender, GIMP, Krita, SQLite,
And JavaScript libraries. I hope most of you heard that some popular open source softwares(KeePass, AForge.NET, etc.,) has been developed by CP members.
I like Open source softwares, because(apart from it's free)
0) Documentations
1) Support - Forums. Volunteering!
2) Samples, tutorials everywhere in web.
3) Good, nice alternative for proprietary softwares.
Proprietary softwares
Here few cases. In past(5+ years ago), I have used bunch of 3rd party development tools & it was really terrible. I don't want to name.
0) Grid control for Web - Really terrible. Buggy. We replaced that with other control quickly.
1) UI suite for Web - In workplace, they bought this because it was cheaper than other suites but later they acknowledged their mistake. We didn't get quick support from product team, never(except auto response mails).
2) GPS(map db) for web - Not good. Js API - it was hard to debug  . They had a forum but found only couple of threads(welcome, some sticky). No good support from them. We found bunch of bugs on their application & informed them to fix.
I think some people did select "No" option for this survey because of cases like above.
For development, I use Express editions of Visual studio & SQL server at home which is enough.
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I am not a fan of open source libraries such as many of the JavaScript libraries available today. But I am a big fan of software such as FireFox.
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Better quality ? Sometimes
Lower cost ? Usually ( Open source is not immune to support costs)
More features ? Cant decide . Sometimes features are prioritised over stability , sometimes not.
More dependable ? Mostly no , few long term support options except for larger open source projects.
More prone to the whims of fashion ? Definitely
Better documentation and training ? Sometimes , some are excellent many are god awful.
Access to the source code ? Yep , and that may be useful for some projects and a complete irrelevancy for others .
More innovative solutions ? Quite often
So despite requests to the contrary 'It Depends' is the only realistic answer .
Some of the best technologies I use are open source , but so are some of the worst .
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Of course there are some good open source software projects I use. But many projects are buggy. Daily new features even if the old ones don't work. Then often there is a time when the project stagnate.
I think there are some real good open source projects but there are a lot of that can't be endorsed.
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No here as well. Open source and proprietary software have their own pros and cons; and because every situation is different you cannot honestly say one is better than the other.
On the one hand, you can say that open source lets you make your changes. However, how many people really have the time for that? That's not to mention that the majority of users won't have the skill to change it. On the other hand, open source tends to get updated on the whim of its creator.
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Ingo wrote: But many projects are buggy. Daily new features even if the old ones don't work. Then often there is a time when the project stagnate.
Can't all of this be said for closed source software?
John
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That's the reason I really don't like, use and support Open Source!
The idea behind seems to be a nice one, but sometimes there is too much confusion due to amount of the constantly changes
and the lack of circulation of necessary information... 
modified 18-Aug-14 4:01am.
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Precisely. In my view, any project must have a leader. Open source is a bit like a very undisciplined commitee, with everyone trying to put their favourite point across at the same time. There are some very good, nay excellent, open source projects out there. ( I'm thinking GIMP. Excellent! Open/Libre Office? Not so much. ) but there is an awful lot of dross as well.
For commercial use, support must be rated higher than cost. The days when manufacturers could get away with saying "The person who wrote that software has left the company." have long gone.
I may not last forever but the mess I leave behind certainly will.
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It's better a software written by a professional or an hobbyist ?
They have different approach and different target.
We have to take in account horizontal ( ie office ) and vertical market (ie programming of job in lab analysis machine), the need for SLA. Another aspect is the target use: private or commercial.
You can tell many companies uses open source and give support, even 2 hours SLA, but part of code and specific interfaces are not available in source form.. In this case costs are the same as 'closed'
I known the risk is to tell every time: it depends.. not heaven not hell.. for both
In my code ( with escrow for sources ) many parts are open source ( ie boost ), but as long as I'm in charge for system availability they have to use my closed builds.
... only my opinion...
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There are risks in non-open source projects too.
Last week my Windows just crashed (Windows 8.1 Pro) and I was left with just a blue screen saying NTFS_FILE_SYSTEM which indicated there was something wrong in the File System, and you know what, I had to loose everything I have had unsaved in the C:/ folder.
All of my development projects!  darn it, but Windows still managed to load it from beginning somehow.
Favourite line: Throw me to them wolves and close the gate up. I am afraid of what will happen to them wolves - Eminem
~! Firewall !~
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There are two camps, those who embrace change and those who avoid it.
For the first camp, these are people who are actively generating or using open source bits in their products and thrive on fast cycle times.
For the second camp, these are people who don't like to release often for technical or operational reasons and prefer to just sell more and have others (usually vendors) do the work for them.
Anyone who has been developing and supporting products in the wild for long enough knows that you "own" and are "responsible for" all the stack including the hardware your software product runs on since ultimately your customers call/scream at you with the problems, so being able to find and fix problems on your own is what it comes down to (you may not be able to fix the open source stuff but you can work around it).
So having the source helps a lot.
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Your point about having access to source code when your project depends on it is a good one. But access to source code isn't restricted to open source projects. Some of the better proprietary libraries I reference have the option to pay for access to the source.
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Why not?
Because the way I want to vote is "it depends".
There is some very good open source software out there, but...there is a lot of rubbish too, and you can't tell how good it is because it is written by such a variety of people.
Two examples:
1) Open Office V MS Office.
I hate Office: I love Excel, bye Word is a bloated, poorly designed heap of junk. So I installed Open Office. And six months later I'm paying money to MS for Office. Because it works. Even Word (bloat, Ribbon, poor design and all) works. If a feature is there, it does what it should. I found so many things I couldn't do (or which didn't work correctly) that the free, Open version just wasted more of my time than it saved of my money.
2) Mono V .NET
I'm sure it's better now, but when I started with C# I was trying to produce a website with VS, on windows and run it on a Mono equipped web server. (Because it was cheap. Very cheap. Free.) And time after time, something that worked in development failed on the production kit - because the people writing the Open version wrote the bit they were using and didn't write or didn't test the bit they weren't.
Being honest: I use PaintShop Pro not Gimp, Office not Open Office, Windows not Linux. And you do too - because they work out of the box. I like Open software, but I won't use it for anything really important!
You looking for sympathy?
You'll find it in the dictionary, between sympathomimetic and sympatric
(Page 1788, if it helps)
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