|Well, apparently the survey with all 1's got somebody's attention, and I received a call from a relatively senior manager. He took the time to explain the overall situation across the corporation, apologizing for the terse closure notes on the ticket.
The discussion was honest and product, and in the end I apologized for losing my temper. The biggest problem with the corporate IT group is that the never share any information (based on his description of how much work they had to do, they are sorely understaffed).
The fail on my part was that I got frustrated and forgot the basic rule of people at work - most really want to do a good job.
Now, as for the chat bot at the bank.... Jamie must die. . Jamie is the name of the help agent - computer - not a live person (in case the fbi reads this)
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
Has never been more appropriate.