|My view of 'attitude' involves a person's work ethic, their approach to customers, their willingness (or lack thereof) to go the whiole 9 yards, their commitment to self-improvement, their ability to thinkon their feet without jumping in feet first without thinking.
I manage a helpdesk for a large multinational. The last thing I want is for an employee to treat customers (ie anyone seeking our assistance) as though the customer was there to provide the helpdesk with work. I don't want our customers feeling that we are doing them a favour. Rather they should be provided with a prompt, efficient, courteous service.
Hiring some based on their finishing a 3 or 4 year degree most defintiely does not guarantee that they have the right characteristics to work on a busy helpdesk. I have learned that the hard way.
Completing a 3 or 4 year degree shows commitment to completing a 3 or 4 year degree and not to our customers. Nor does it demonstrate that the person has a responsible attitude. It does suggest commitment and responsibility and that the person MAY be suitable but it is most definitely no guarantee.
I always remember that the degree demonstrates a level of commitment and responsibility. But I also take into account the fact that the degree is no guarantee.
The approach my employees take towards their customers is extremely important. A degree is no guarantee that they will have the correct approach.
In the beautiful city of
Adelaide, South Australia