What is this new connection error? (Not wanting description, but how it relates and how it lines up with the other errors and udates.)

Question

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I pulled this code from here: Dell API: Warranty Information · GitHub[^]

I made some changes:
Comment on Dell API: Warranty Information · GitHub

So the changed code:

Python

  1  #!/usr/bin/env python
  2  
  3  # Quick script to check your Dell asset's warranty status
  4  # Just drop your service tag as parameters for the script and go.
  5  
  6  import sys
  7  import requests
  8  
  9  APIKEY = 'd676cf6e1e0ceb8fd14e8cb69acd812d'
 10  URL = 'https://api.dell.com/support/v2/assetinfo/warranty/tags.json?svctags={0}&apikey=' + APIKEY
 11  
 12  def get_warr_from_dell(svctag):
 13      res = requests.get(URL.format(svctag))
 14  
 15      if res.status_code != 200:
 16          sys.stderr.write('[%s] Caught %i as the response code.\n' % (svctag, res.status_code))
 17          sys.stderr.write('[%s] Unable to get details for given service tag.\n'
 18                  % svctag)
 19          return False
 20  
 21      fault = res.json['GetAssetWarrantyResponse']['GetAssetWarrantyResult']['Faults']
 22      if fault is not None:
 23          sys.stderr.write("[%s] Failed to find details. Sure it's a valid TAG?\n" % svctag )
 24          return False
 25  
 26      asset = res.json['GetAssetWarrantyResponse']['GetAssetWarrantyResult']['Response']['DellAsset']
 27      model = asset['MachineDescription']
 28      ent = asset['Warranties']['Warranty']
 29      shipped = asset['ShipDate']
 30  
 31  print ('Service Tag:        ', svctag)
 32      print (' Model:             ', model)
 33      print (' Shipped:           ', shipped, '\n')
 34      print ('{0:<20} {1:>15}'.format(*('Warranty Ends','ServiceLevelDescription')))
 35      for warr in [(d['EndDate'],d['ServiceLevelDescription']) for d in ent]:
 36          print ('{0:<20} {1:>15}'.format(*warr))
 37  
 38  
 39  if __name__ == '__main__':
 40   get_warr_from_dell(sys.argv[0])
 41      sys.exit()

The errors and updates that come after running the above:

Terminal

Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/urllib3/connection.py", line 159, in _new_conn
    conn = connection.create_connection(
  File "/usr/lib/python3.8/site-packages/urllib3/util/connection.py", line 61, in create_connection
    for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
  File "/usr/lib/python3.8/socket.py", line 918, in getaddrinfo
    for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -3] Try again
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/urllib3/connectionpool.py", line 670, in urlopen
    httplib_response = self._make_request(
  File "/usr/lib/python3.8/site-packages/urllib3/connectionpool.py", line 381, in _make_request
    self._validate_conn(conn)
  File "/usr/lib/python3.8/site-packages/urllib3/connectionpool.py", line 976, in _validate_conn
    conn.connect()
  File "/usr/lib/python3.8/site-packages/urllib3/connection.py", line 308, in connect
    conn = self._new_conn()
  File "/usr/lib/python3.8/site-packages/urllib3/connection.py", line 171, in _new_conn
    raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x7fa83d980850>: Failed to establish a new connection: [Errno -3] Try again
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/usr/lib/python3.8/site-packages/requests/adapters.py", line 439, in send
    resp = conn.urlopen(
  File "/usr/lib/python3.8/site-packages/urllib3/connectionpool.py", line 724, in urlopen
    retries = retries.increment(
  File "/usr/lib/python3.8/site-packages/urllib3/util/retry.py", line 439, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.dell.com', port=443): Max retries exceeded with url: /support/v2/assetinfo/detail/tags.json?svctags=main.py&apikey=d676cf6e1e0ceb8fd14e8cb69acd812d (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fa83d980850>: Failed to establish a new connection: [Errno -3] Try again'))
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "main.py", line 36, in <module>
    get_parts(sys.argv[0])
  File "main.py", line 13, in get_parts
    res = requests.get(URL.format(svctag))
  File "/usr/lib/python3.8/site-packages/requests/api.py", line 76, in get
    return request('get', url, params=params, **kwargs)
  File "/usr/lib/python3.8/site-packages/requests/api.py", line 61, in request
    return session.request(method=method, url=url, **kwargs)
  File "/usr/lib/python3.8/site-packages/requests/sessions.py", line 530, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3.8/site-packages/requests/sessions.py", line 643, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3.8/site-packages/requests/adapters.py", line 516, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.dell.com', port=443): Max retries exceeded with url: /support/v2/assetinfo/detail/tags.json?svctags=main.py&apikey=d676cf6e1e0ceb8fd14e8cb69acd812d (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fa83d980850>: Failed to establish a new connection: [Errno -3] Try again'))


** Process exited - Return Code: 1 **
Press Enter to exit terminal

What I have tried:

I have tried searching parts of errors but landed on nothing. Help is highly appreciated.
Also I tried making myself an API link(dunno if I made it correctly) by putting the api key and a working service tag to the URL and got something - and I can't find the browser history for it. But it looked exacltly like this, which is what you get on the api.dell.com:

Quote:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<soapenv:envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:body>
<soapenv:fault>
<faultcode>soapenv:Server
<faultstring>Policy Falsified
<faultactor>https://api.dell.com/
<detail>
<l7:policyresult xmlns:l7="http://www.layer7tech.com/ws/policy/fault" status="Service Not Found. The request may have been sent to an invalid URL, or intended for an unsupported operation.">

Posted 29-Sep-21 20:19pm

Gomesz785

Updated 1-Oct-21 4:39am

Richard MacCutchan

v4

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Comments

Richard MacCutchan 30-Sep-21 4:17am

The message suggests that the Dell website did not accept your request. you should talk to the person who wrote the original code.

Gomesz785 30-Sep-21 4:27am

What message? like which part?

Richard MacCutchan 30-Sep-21 4:34am

HTTPSConnectionPool(host='api.dell.com', port=443): Max retries exceeded with url: /support/v2/assetinfo/detail/tags.json?svctags=main.py&apikey=d676cf6e1e0ceb8fd14e8cb69acd812d (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fa83d980850>: Failed to establish a new connection: [Errno -3] Try again'))

I do not think that svctags=main.py is correct.

Gomesz785 30-Sep-21 5:09am

OK, I understood which part says they unaccepted the request. But why is the svctag thing/error important in this context? (sorry bad English)

I think the case is my code did not put a number to the svctags field on the URL and instead put the file name? strange.

Please advise me.

Richard MacCutchan 30-Sep-21 5:29am

if __name__ == '__main__':
 get_warr_from_dell(sys.argv[0])
    sys.exit()

The value of sys.argv[0] will be the name of your main orogram. You should use sys.argv[1] and pass the required value when you run the program.

Gomesz785 30-Sep-21 5:42am

where does sys.argv[1] come? more like where does it says sys.argv[1] = someValue?

Gomesz785 30-Sep-21 5:14am

what does {0} does in line 10? EDIT: found out that it's a argument storing thing, but how does it connects with my script?

https://stackoverflow.com/questions/6682806/what-does-0-mean-in-this-python-string/6682826

Richard MacCutchan 30-Sep-21 5:26am

I have no idea. It is your code so you should know what it is supposed to be there for.

Gomesz785 30-Sep-21 5:41am

It is not my code.

Richard MacCutchan 30-Sep-21 5:44am

Well I have just tried the code from Github and it works fine, but returns a 404 status meaning that Dell does not have a match for that request. given that the code is seven years old it may well be that the API key has expired, or that the URL is no longer managed by Dell's API.

Gomesz785 30-Sep-21 5:46am

ok. now give me a bit of time.

Gomesz785 30-Sep-21 5:47am

it could haven't worked fine. I got this error - and a lot: https://justpaste.it/6yi83

Richard MacCutchan 30-Sep-21 7:05am

If you have information to add then please post it here, not on other websites.

Gomesz785 30-Sep-21 5:45am

see: https://justpaste.it/6yi83 and the updated reply.

Richard MacCutchan 30-Sep-21 7:13am

See my solution below.

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Richard MacCutchan · Answer 1 · 2021-09-30T01:12:00

Solution 1

You are still passing 'main.py' as the svctags parameter. Your code should be using sys.argv[1] like this:

Python

if __name__ == '__main__':
 get_warr_from_dell(sys.argv[1])
    sys.exit()

And your invocation of the program should be

python main.py XXX

where XXX is the service tag of your Dell device.

Posted 30-Sep-21 1:12am

Richard MacCutchan

Comments

Gomesz785 1-Oct-21 0:53am

Am I correct? : Please tell "Where" to put the invocation, I am not running this in my command line :-)

#!/usr/bin/env python

# Quick script to check your Dell asset's warranty status
# Just drop your service tag as parameters for the script and go.

import sys
import requests

python main.py XXX 

APIKEY = 'd676cf6e1e0ceb8fd14e8cb69acd812d'
URL = 'https://api.dell.com/support/v2/assetinfo/warranty/tags.json?svctags={0}&apikey=' + APIKEY

def get_warr_from_dell(svctag):
    res = requests.get(URL.format(svctag))

    if res.status_code != 200:
        sys.stderr.write('[%s] Caught %i as the response code.\n' % (svctag, res.status_code))
        sys.stderr.write('[%s] Unable to get details for given service tag.\n'
                % svctag)
        return False

    fault = res.json['GetAssetWarrantyResponse']['GetAssetWarrantyResult']['Faults']
    if fault is not None:
        sys.stderr.write("[%s] Failed to find details. Sure it's a valid TAG?\n" % svctag )
        return False

    asset = res.json['GetAssetWarrantyResponse']['GetAssetWarrantyResult']['Response']['DellAsset']
    model = asset['MachineDescription']
    ent = asset['Warranties']['Warranty']
    shipped = asset['ShipDate']

print ('Service Tag:        ', svctag)
    print (' Model:             ', model)
    print (' Shipped:           ', shipped, '\n')
    print ('{0:<20} {1:>15}'.format(*('Warranty Ends','ServiceLevelDescription')))
    for warr in [(d['EndDate'],d['ServiceLevelDescription']) for d in ent]:
        print ('{0:<20} {1:>15}'.format(*warr))


if __name__ == '__main__':
 get_warr_from_dell(sys.argv[0])
    sys.exit()

Richard MacCutchan 1-Oct-21 3:30am

Read my previous comment again. If you are not running this from the command line then how are you running it?

And what do you think that adding the following line at the top of your code will do?

python main.py XXX

Gomesz785 1-Oct-21 4:04am

Your first question: online python editor
Your second question: No idea, how t add the invoke? mix it to the motherboard?

Richard MacCutchan 1-Oct-21 4:20am

Well I have no idea which online editor you are referring to so I cannot make any suggestions.

Gomesz785 1-Oct-21 10:16am

https://www.online-python.com/ also look this image, I was able to put the XXX into an virtual cmd line and then it started throwing intend errors(

File "main.py", line 32
print (' Model: ', model)
^
IndentationError: unexpected indent

** Process exited - Return Code: 1 **
Press Enter to exit terminal

), did you got them as well?

Richard MacCutchan 1-Oct-21 10:22am

Change the code as I already mentioned above, to use sys.argv[1]. Then type your service tag into the box to the right of the Run button, where it says "Command Line Arguments".

Gomesz785 1-Oct-21 10:27am

see I updated my reply before you and the image there ... please,check it... It still gives me indent errors!!

Richard MacCutchan 1-Oct-21 10:41am

I have set the line numbers on your original code:
Line 31 needs to indented the same as line 32 and the following lines.
Line 40 needs to be indented the same as line 41.