How do I solve explorer.exe problem...

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I was trying to install the microsoft.net framework 4.5 then my pc hanged, i gave it more than a minute to continue working but all to no avail, after the force shutoff, my pc tells me a windows explorer.exe error and displays a black screen with just a cursor. I have two user account on my pc the other account works just fine.

What I have tried:

Have tried the sfc/scannow command no positive solution

Posted 9-Apr-21 21:08pm

Dhela Frank

Updated 9-Apr-21 21:35pm

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Dhela Frank 10-Apr-21 3:44am

Ok, but don't you think. That since this is an ms.net problem i should try installing it in another user account? I used a utility program and detected missing .net dll files

Dave Kreskowiak 10-Apr-21 10:30am

No, it's not a "ms.net problem", whatever that means.

Considering there are literal billions of installations of many versions of the .NET Framework, you didn't come up with any bug in that installer. You came up with a problem with your own installation of Windows and everything else that's installed on it.

Trying to install it with a different account will make no difference at all since .NET Framework installations are always machine-based installs.

Richard Deeming 12-Apr-21 6:56am

"i gave it more than a minute to continue working"

And I thought I was impatient! 🤣

You must have a really good computer if no complicated multi-file operation ever takes more than a minute to complete.

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OriginalGriff · Accepted Answer · 2021-04-09T21:35:00

Solution 1

We can't help - you need to talk to MS technical support who can guide you through the recovery process (or dial in and fix it for you, if you are lucky).

Start with their support site: Microsoft Support[^] and work from there.

Posted 9-Apr-21 21:35pm

OriginalGriff