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QuestionI cant edit one of my articles Pin
Kenneth Haugland23-Nov-15 7:56
mvaKenneth Haugland23-Nov-15 7:56 
AnswerRe: I cant edit one of my articles Pin
Sean Ewington23-Nov-15 8:14
staffSean Ewington23-Nov-15 8:14 
GeneralRe: I cant edit one of my articles Pin
Kenneth Haugland23-Nov-15 9:12
mvaKenneth Haugland23-Nov-15 9:12 
GeneralRe: I cant edit one of my articles Pin
Sean Ewington23-Nov-15 9:18
staffSean Ewington23-Nov-15 9:18 
GeneralRe: I cant edit one of my articles Pin
Pete O'Hanlon23-Nov-15 10:47
mvePete O'Hanlon23-Nov-15 10:47 
GeneralRe: I cant edit one of my articles Pin
Brisingr Aerowing19-Dec-15 1:09
professionalBrisingr Aerowing19-Dec-15 1:09 
QuestionBlogs with code snippets that would need reformating Pin
Nelek22-Nov-15 13:47
protectorNelek22-Nov-15 13:47 
AnswerRe: Blogs with code snippets that would need reformating Pin
Chris Maunder22-Nov-15 18:17
cofounderChris Maunder22-Nov-15 18:17 
GeneralA message for every programmer in the world. Bar none. PinPopular
marcus obrien19-Nov-15 23:29
marcus obrien19-Nov-15 23:29 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Nelek20-Nov-15 1:08
protectorNelek20-Nov-15 1:08 
AnswerRe: A message for every programmer in the world. Bar none. Pin
Super Lloyd22-Nov-15 20:12
Super Lloyd22-Nov-15 20:12 
GeneralRe: A message for every programmer in the world. Bar none. Pin
d.shapiro23-Nov-15 5:01
d.shapiro23-Nov-15 5:01 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Super Lloyd23-Nov-15 12:58
Super Lloyd23-Nov-15 12:58 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Sander Rossel22-Nov-15 21:28
professionalSander Rossel22-Nov-15 21:28 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Brady Kelly23-Nov-15 0:14
Brady Kelly23-Nov-15 0:14 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Russell_Smith23-Nov-15 1:03
Russell_Smith23-Nov-15 1:03 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Private Dobbs23-Nov-15 1:44
Private Dobbs23-Nov-15 1:44 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Kirk 1038982123-Nov-15 2:24
Kirk 1038982123-Nov-15 2:24 
GeneralRe: A message for every programmer in the world. Bar none. Pin
patbob23-Nov-15 6:19
patbob23-Nov-15 6:19 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Kirk 1038982123-Nov-15 7:33
Kirk 1038982123-Nov-15 7:33 
GeneralRe: A message for every programmer in the world. Bar none. Pin
patbob23-Nov-15 8:26
patbob23-Nov-15 8:26 
GeneralRe: A message for every programmer in the world. Bar none. Pin
dbrenth23-Nov-15 2:46
dbrenth23-Nov-15 2:46 
GeneralRe: A message for every programmer in the world. Bar none. Pin
Kirk 1038982123-Nov-15 10:02
Kirk 1038982123-Nov-15 10:02 
Brent,
How far did you go to retrain them?
At an old company, we had Free 800 Support, but it was supposed to be after using the help system.
Nobody would check the help system because we were there, on the ready. I retrained the help staff to forcibly walk the users through finding all known solutions in the help system. Then we would have the users read back the short version of the answer "This situation can be fixed in 4 steps...".

It worked, within 6 months, our call volume dropped to manageable levels.

In this case, I would reply with things like:
If you searched for X+Y+Z, these results would have helped you
If you searched for A+B+C, these results would have helped you

So, I think any of those above answers will solve your problem. If not, ask again with more details.

==
The concept is training them to think for themselves.
Also, if they realize you are going to answer the questions that way, they WILL search first! (Eventually)

And thanks for helping others out!

GeneralRe: A message for every programmer in the world. Bar none. Pin
fredrick7223-Nov-15 3:05
fredrick7223-Nov-15 3:05 
GeneralRe: A message for every programmer in the world. Bar none. Pin
ClockMeister23-Nov-15 3:10
professionalClockMeister23-Nov-15 3:10 

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