Antivirus deleting my client application

Question

0.00/5 (No votes)

See more:

I am developing Server Based application using C#. Its name is Travrays.exe. Still now I don't have aware of antivirus blocking. Now I went to release stage. Now my application spreading to clients one by one. When my client install Travrays.exe(setup.exe) application file gets deleted by antivirus software. I cant mention antivirus name because n number of client and n number of antivirus. Here by I have three options. 1. Uninstall Antivirus (Some of my clients not accepting that) 2. Make my application is trusted for that antivirus. 3. Something to do to escape form antivirus.

Please help me for this. I have made big investment for this.

Note* My application reading MAC address of the computer. Will it be the corner, if it is so, how to overcome that.

Posted 16-Nov-14 1:08am

Bond487

Add a Solution

Comments

Kornfeld Eliyahu Peter 16-Nov-14 7:13am

Antivirus software mostly make notes on blocked/deleted software and the cause of the block/delete...
Please check for such a note - maybe your exe infected with some virus...

Deepu S Nair 16-Nov-14 7:16am

Do you have an antivirus installed on your development machine? Have you tried scanning your installer and/or EXE on another machine with a different AV?

Bernhard Hiller 17-Nov-14 3:06am

Describe the exact moment when antivirus stops your program:
- is the setup process interrupted?
- does the setup program start the application, and antivirus stops it here?
- does antivirus stop it when it is run the first time by a user?
- if so, at which step of program execution (see log files of your application)?

1 solution

Add a Solution

Add your solution here

Treat my content as plain text, not as HTML

Preview 0

…

Existing Members

Sign in to your account

...or Join us

Download, Vote, Comment, Publish.

Your Email
Password
Forgot your password?

Your Email
This email is in use. Do you need your password?
Optional Password

I have read and agree to the Terms of Service and Privacy Policy
Please subscribe me to the CodeProject newsletters

When answering a question please:

Read the question carefully.
Understand that English isn't everyone's first language so be lenient of bad spelling and grammar.
If a question is poorly phrased then either ask for clarification, ignore it, or edit the question and fix the problem. Insults are not welcome.
Don't tell someone to read the manual. Chances are they have and don't get it. Provide an answer or move on to the next question.

Let's work to help developers, not make them feel stupid.

This content, along with any associated source code and files, is licensed under The Code Project Open License (CPOL)

OriginalGriff · Answer 1 · 2014-11-16T01:32:00

Solution 1

If all else fails, talk to the AV manufacturers - explain your problem and they might help you.

But it's very likely that you app is doing something naughty, that the AV software is considering as "virus like behaviour". What, we can't tell.

Posted 16-Nov-14 1:32am

OriginalGriff