Comments by JMU Duuuukes (Top 1 by date)

Thank you SA.

OK so let me clarify the processes. I am trying to integrate a mapping system with information coming out of a call center. The call center initiates a service request, and their dispatch system pushes out notifications via email or SMS. The content is quite simple it's just who's assigned to the request, a timestamp, an address or intersection, and a call/service number.

The techs have a mapping application that can consume XML files and keep a "call log". So the idea is the call center initiates a request, that goes out on email, this app that I'm trying to come up with gets the message, reads it, and generates the XML for the mapping application so that it pops up on the assigned tech's laptop.

The options for the data coming out of the CAD are not very good. Like I mentioned it's either email or text message.

I have tried using this email app that I mentioned in the OP on a server that basically runs a chat room. It gets the CAD email, then pushes the data out to chat clients over TCP, but I have had a lot of errors with the chat server maintaining sockets/connections. It also adds an extra step to an already complicated problem. I would think I could just make an app for each tech/client computer that waits for calls to come through and reads them and makes the info pop up on the client screen.