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The company I work for has an application written in house by a previous employee. Part of the application has a button which opens outlook that attaches a user email. The application is written in VB.NET and uses Reflection. This application has been used successfully for the past several years.

The problem is a user that was issued a new HP laptop the button does not open Outlook. This user is able to use the application on their old laptop and it does open so it is not their domain account. This problem so far has only occurred with one user on a new HP laptop.

What I have tried:

I have looked through the code and ran it in debug mode with breakpoints and it runs successfully on my laptop. I did not see any issue which would cause it to fail and it did not hit any of the catch statements.

I logged into the user's computer with my domain account and was unable to open Outlook with the application. 50+ users have no issue with the application not working.

Previous issues with some of the new HPs the company is purchasing were due to leftover registry values from pre-installed office (IE: exporting to excel did not work) which I was able to find the registry values to remove to fix that problem (they were not removed during the uninstall process) My guess is that it has something to do with what was pre-installed on the computer. Company uses Office 2013
Posted
Updated 13-Jun-19 4:21am
v2

1 solution

Start by checking that Outlook is set as the default email app - it may be set to the useless Win 10 Mail app which is a UWP heap of junk and doesn't work nicely with anything else.
 
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