.Net windows application gets crashed, Could you please help me on this?

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I hope you could help me in this weird user dependent issue.

In a .NET windows application we have a functionality, which inserts one record by clicking a checkbox in that form.

This functionality works perfectly in all user machines except one.

When that user tries to click on checkbox to insert a new value, the windows application gets crashed.

Could you please help me with some ideas to find the root cause of the application crash issue.

I have attempted to create a Crash dump folder in my machine and dump is created where as tried to follow the same approach in user laptop, the crash dump did not create.

Posted 28-Oct-15 0:49am

Member 12094025

Updated 28-Oct-15 1:58am

v2

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Andy Lanng 28-Oct-15 7:00am

Sounds like it might be a .NET exception. Check the event logs on the laptop.

Philippe Mori 28-Oct-15 13:00pm

What is the exception message displayed?

If you have a way to display the exception with the stack trace, it is often relatively easy to figure out the reason why it fails.

You have to check the OS version and the user language and regional settings amoung other things as sometime the failure might depends on that. If you have any dependencies, ensure that proper assemblies are installed and used.

Usually, if you know the steps ro reproduce the error and have the error message, it would not be hard to figure out the problem.

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datt265 · Answer 1 · 2015-10-28T01:22:00

Solution 1

Ensure that dotNet framework used for compiling the application is installed on the user's PC

Posted 28-Oct-15 1:22am

datt265

Updated 28-Oct-15 1:28am

v2

Comments

Tomas Takac 28-Oct-15 7:25am

This is not a solution. Use comments to ask additional questions.

Philippe Mori 28-Oct-15 12:53pm

It might be one reason althought not very probable...

Tomas Takac 28-Oct-15 13:39pm

It has been edited since I commented on it. Now it passes as solution I'd say. :)